The short version
If a product is unopened and you changed your mind, you have 7 days from delivery to return it. If a product arrived damaged, wrong or faulty, we will replace or refund it regardless of whether it is opened.
What can be returned
- Unopened products with the seal intact, within 7 days of delivery
- Products that arrived damaged, leaking or broken
- Wrong items sent by us
- Products past or close to their expiry date on arrival
What cannot be returned
For hygiene reasons we cannot accept opened or used skincare unless it is faulty. We also cannot accept returns on items bought during clearance sales, or requests raised more than 7 days after delivery.
How to raise a return
- Email care@glovya.in with your order number and the reason, within 7 days of delivery.
- Attach photographs if the item is damaged or incorrect.
- We will confirm within one working day and arrange a reverse pickup where the PIN code is serviceable.
- Pack the item in its original packaging and hand it to the courier.
Refunds
Once the returned item reaches our warehouse and passes inspection, we process the refund within 3 working days. It reaches your original payment method in 5 to 7 working days depending on your bank. For Cash on Delivery orders we refund by bank transfer to details you provide.
A note on results
Skincare takes time. Pigmentation and texture changes typically need 8 to 12 weeks of consistent use. “It has not worked yet” after two weeks is not a fault — but do write to us and our team will help you adjust the routine.